Why is my profile blocked?

Your profile had been banned? This can have very different reasons. You probably didn't follow our **[Community Rules](https://www.popcorn-dating.com/de/guideline)**. That's not a big deal at first. We will inform you about the offense and the next steps.

Here is a list of the most common blocking reasons, their duration, and what you can do:

## Scammers

Scammers do not have a chance in our community. We, together with our system, work hard to detect this type of accounts, which results in a permanent block. Please do let us know if you come across a scammer or if you've been mistakenly detected as a scammer, we will look into the case closely. 

  

## Multiple profiles

Having more than one profile violates our Terms of Use. As a result, all profiles will remain blocked until you contact Support specifying which profile should stay and which should be deleted.

  

## Fake profiles and images

All fake profiles will remain blocked until verified by Support.

 

## Spamming and advertising

If there's any suspicion that our app is being used to send mass messages or for any form of advertising, these profiles will remain blocked permanently.

## Underage suspicion 

If there is a suspicion that you might be underage, your profile will remain blocked until you contact Support with proof of age. 

 

## Insults and offense

If you've insulted others or violated the Code of Conduct, you will be blocked for at least three days (depending on the severity). After this time, your profile will be unblocked automatically.